Diana De JesusJun 3, 20204 minQuick and Free Way to Measure NPSYou need to get a pulse on how your customers are doing but you don’t want to spend months researching a tool or implementing a...
Diana De JesusMay 20, 20207 minThe Evolution of Customer Success at a Growing StartupStartups are booming! It feels like every time we blink, there’s a new company out there. In 2016 alone, 69% of U.S. entrepreneurs...
Diana De JesusApr 8, 20204 minHow To Make Voice of the Customer(VoC) WorkWhen building new features or defining your positioning strategy, there’s one voice that has to have a seat at the table… Your Customers...
Diana De JesusDec 4, 20196 minHow to Predict Churn with NPSWant to predict churn? 🔮 Three letters can help you with that… Hey everyone 👋, in this post, I’ll be recapping a podcast episode hosted...