Diana De Jesus
How To Be Proactive in Customer Success
If you ask anyone what "Customer Success" is, they'll likely include the term "proactive" in their description. It's an awesome buzzword...
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Keep The Customer
The Customer Success blog that's quick and actionable
so you can get back to what’s important: keeping your customers
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Diana De Jesus
- Jan 19, 2021
- 2 min
Marketing and Customer Success Partnership: KTC Bitesize
How do we deliver the best experience to our end users? Stop thinking about the journey from your perspective, it's the customer's...
Diana De Jesus
- Aug 12, 2020
- 4 min
Building a Renewal Playbook In 5 Steps
Renewals are complicated. From company to company, different teams may handle renewals, and/or the renewal process may be different for...
Diana De Jesus
- Jul 29, 2020
- 3 min
A Simple Explanation of the Difference Between Customer Success and Customer Experience
Two functions that always get confused 🥁 Customer Experience and Customer Success. There’s plenty of overlap between the two but there...
Diana De Jesus
- Jul 8, 2020
- 3 min
200+ Customer Success Resources - Open Book of Customer Success
In Customer Success, we’re incredibly lucky to have tons of resources in our field. If you want to learn about something, a quick Google...
Diana De Jesus
- Jul 1, 2020
- 5 min
Going D.E.E.P. With Success Driven Outcomes
Paul Henderson’s book, The Outcome Generation, starts with a story that may sound familiar to some of us. Our solution is working great...
Diana De Jesus
- Jun 17, 2020
- 6 min
Developing a Consulting Mindset in Customer Success
The role of a Customer Success Manager (CSM) has at times fallen under the area of consulting. If we peel this back, we know that serving...
Diana De Jesus
- Apr 29, 2020
- 4 min
Customer Success Influences Company Valuation
Proving the ROI of Customer Success is a hot topic 🔥 For other teams, things are much clearer: Sales = attaining new business Marketing...
Diana De Jesus
- Apr 22, 2020
- 5 min
Individual Contributor to VP of Global Customer Success
A lot of Customer Success Managers aspire to be in leadership. So what’s it like to go from Individual contributor to VP of a global...
Diana De Jesus
- Apr 2, 2020
- 5 min
Tackling Bad Fit Customers With Success & Sales
The relationship between Success and Sales is a turbulent one. On one hand, we both need each other to make things work but on the other...
Diana De Jesus
- Mar 19, 2020
- 5 min
Generating $100M in Expansion Revenue Without Focusing on Revenue
Here’s a big question in SaaS right now… 🤔 Who owns what? This question is everywhere! Who owns retention? Who owns upselling &...
Diana De Jesus
- Mar 4, 2020
- 5 min
Customer Success: The Answer to Scaling
Customer Success is one of the fastest-growing careers right now! Since 2015, LinkedIn reports that the role has grown by 736%,...
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WOMEN IN CUSTOMER SUCCESS
Customer Uplift
INHERSIGHT
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