Diana De JesusMar 30, 20216 minHow To Be Proactive in Customer Success If you ask anyone what "Customer Success" is, they'll likely include the term "proactive" in their description. It's an awesome buzzword...
Diana De JesusJan 19, 20212 minMarketing and Customer Success Partnership: KTC Bitesize How do we deliver the best experience to our end users? Stop thinking about the journey from your perspective, it's the customer's...
Diana De JesusAug 12, 20204 minBuilding a Renewal Playbook In 5 Steps Renewals are complicated. From company to company, different teams may handle renewals, and/or the renewal process may be different for...
Diana De JesusJul 29, 20203 minA Simple Explanation of the Difference Between Customer Success and Customer ExperienceTwo functions that always get confused 🥁 Customer Experience and Customer Success. There’s plenty of overlap between the two but there...