Diana De JesusSep 16, 20205 minCustomer Success Leader: Tips From Kristi FaltorussoCustomer Success Leader: Career growth in Customer Success, learn from Kristi Faltorusso, a Customer Success Leader.
Diana De JesusSep 2, 20207 minWhat Customer Success Can Do To Improve Alignment With Sales Hey Customer Success, we’ve got some work to do! Yes, we’re all fighting the same fight, “Sales <> CS lack alignment” but there are some...
Diana De JesusJul 15, 20205 minHow to Get Into Customer Success & GrowHow to get into Customer Success and grow through promotions. The Story of Georgia Harrison, Director of CS EMEA at Braze.
Diana De JesusMay 20, 20207 minThe Evolution of Customer Success at a Growing StartupStartups are booming! It feels like every time we blink, there’s a new company out there. In 2016 alone, 69% of U.S. entrepreneurs...
Diana De JesusMay 13, 20206 minCareer Development in Customer SuccessIf career development has been on your mind, you’re not alone! Regardless of your title, individual contributor or manager, focusing on...
Diana De JesusMay 6, 20206 minCustomer Success at a Product-Led CompanyCreating a successful product-led company doesn’t come easy! But luckily for us, we’ve seen plenty of examples of companies that have led...
Diana De JesusApr 22, 20205 minIndividual Contributor to VP of Global Customer SuccessA lot of Customer Success Managers aspire to be in leadership. So what’s it like to go from Individual contributor to VP of a global...
Diana De JesusApr 15, 20205 minHow a CCO Drives Customer Relationship“In traditional businesses, the customer relationship ends with a purchase. But in subscription business, the customer relationship...