Keep The Customer

The Customer Success blog that's quick and actionable

so you can get back to what’s important: keeping your customers

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Diana De Jesus

Customer Success Leader: Tips From Kristi Faltorusso

Customer Success Leader: Career growth in Customer Success, learn from Kristi Faltorusso, a Customer Success Leader.

Diana De Jesus

What Customer Success Can Do To Improve Alignment With Sales

Hey Customer Success, we’ve got some work to do! Yes, we’re all fighting the same fight, “Sales <> CS lack alignment” but there are some...

Diana De Jesus

How to Get Into Customer Success & Grow

How to get into Customer Success and grow through promotions. The Story of Georgia Harrison, Director of CS EMEA at Braze.

Diana De Jesus

The Evolution of Customer Success at a Growing Startup

Startups are booming! It feels like every time we blink, there’s a new company out there. In 2016 alone, 69% of U.S. entrepreneurs...

Diana De Jesus

Career Development in Customer Success

If career development has been on your mind, you’re not alone! Regardless of your title, individual contributor or manager, focusing on...

Diana De Jesus

Customer Success at a Product-Led Company

Creating a successful product-led company doesn’t come easy! But luckily for us, we’ve seen plenty of examples of companies that have led...

Diana De Jesus

Individual Contributor to VP of Global Customer Success

A lot of Customer Success Managers aspire to be in leadership. So what’s it like to go from Individual contributor to VP of a global...

Diana De Jesus

How a CCO Drives Customer Relationship

“In traditional businesses, the customer relationship ends with a purchase. But in subscription business, the customer relationship...

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