Diana De JesusSep 2, 20207 minWhat Customer Success Can Do To Improve Alignment With Sales Hey Customer Success, we’ve got some work to do! Yes, we’re all fighting the same fight, “Sales <> CS lack alignment” but there are some...
Diana De JesusAug 25, 20207 minHow To Ask Strategic Open-Ended Questions (with examples) PT. 2Asking open-ended questions as a Customer Success Manager is a skill we all need to develop––but it takes hard work and practice. So...
Diana De JesusAug 19, 20207 minHow To Ask Strategic Open-Ended Questions (with examples) PT. 1 “How to ask customers better questions” “How can I be more strategic with my questions” These are some of the common questions that I see...
Diana De JesusAug 12, 20204 minBuilding a Renewal Playbook In 5 Steps Renewals are complicated. From company to company, different teams may handle renewals, and/or the renewal process may be different for...
Diana De JesusJul 1, 20205 minGoing D.E.E.P. With Success Driven OutcomesPaul Henderson’s book, The Outcome Generation, starts with a story that may sound familiar to some of us. Our solution is working great...