Keep The Customer

The Customer Success blog that's quick and actionable

so you can get back to what’s important: keeping your customers

Diana De Jesus

What Customer Success Can Do To Improve Alignment With Sales

Hey Customer Success, we’ve got some work to do! Yes, we’re all fighting the same fight, “Sales <> CS lack alignment” but there are some...

Diana De Jesus

How To Ask Strategic Open-Ended Questions (with examples) PT. 2

Asking open-ended questions as a Customer Success Manager is a skill we all need to develop––but it takes hard work and practice. So...

Diana De Jesus

How To Ask Strategic Open-Ended Questions (with examples) PT. 1

“How to ask customers better questions” “How can I be more strategic with my questions” These are some of the common questions that I see...

Diana De Jesus

Building a Renewal Playbook In 5 Steps

Renewals are complicated. From company to company, different teams may handle renewals, and/or the renewal process may be different for...

Diana De Jesus

Going D.E.E.P. With Success Driven Outcomes

Paul Henderson’s book, The Outcome Generation, starts with a story that may sound familiar to some of us. Our solution is working great...

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