Keep The Customer

The Customer Success blog that's quick and actionable

so you can get back to what’s important: keeping your customers

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Diana De Jesus

What Customer Success Can Do To Improve Alignment With Sales

Hey Customer Success, we’ve got some work to do! Yes, we’re all fighting the same fight, “Sales <> CS lack alignment” but there are some...

Diana De Jesus

How To Ask Strategic Open-Ended Questions (with examples) PT. 2

Asking open-ended questions as a Customer Success Manager is a skill we all need to develop––but it takes hard work and practice. So...

Diana De Jesus

How To Ask Strategic Open-Ended Questions (with examples) PT. 1

“How to ask customers better questions” “How can I be more strategic with my questions” These are some of the common questions that I see...

Diana De Jesus

Building a Renewal Playbook In 5 Steps

Renewals are complicated. From company to company, different teams may handle renewals, and/or the renewal process may be different for...

Diana De Jesus

Going D.E.E.P. With Success Driven Outcomes

Paul Henderson’s book, The Outcome Generation, starts with a story that may sound familiar to some of us. Our solution is working great...

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