Keep The Customer

Hey Customer Success, we’ve got some work to do! Yes, we’re all fighting the same fight, “Sales <> CS lack alignment” but there are some...

Asking open-ended questions as a Customer Success Manager is a skill we all need to develop––but it takes hard work and practice. So...

“How to ask customers better questions” “How can I be more strategic with my questions” These are some of the common questions that I see...

Renewals are complicated. From company to company, different teams may handle renewals, and/or the renewal process may be different for...

Paul Henderson’s book, The Outcome Generation, starts with a story that may sound familiar to some of us. Our solution is working great...