Keep The Customer

The Customer Success blog that's quick and actionable

so you can get back to what’s important: keeping your customers

Quick and Free Way to Measure NPS

You need to get a pulse on how your customers are doing but you don’t want to spend months researching a tool or implementing a...

The Evolution of Customer Success at a Growing Startup

Startups are booming! It feels like every time we blink, there’s a new company out there. In 2016 alone, 69% of U.S. entrepreneurs...

Customer Success at a Product-Led Company

Creating a successful product-led company doesn’t come easy! But luckily for us, we’ve seen plenty of examples of companies that have led...

Customer Success Influences Company Valuation

Proving the ROI of Customer Success is a hot topic 🔥 For other teams, things are much clearer: Sales = attaining new business Marketing...

How a CCO Drives Customer Relationship

“In traditional businesses, the customer relationship ends with a purchase. But in subscription business, the customer relationship...

How To Make Voice of the Customer(VoC) Work

When building new features or defining your positioning strategy, there’s one voice that has to have a seat at the table… Your Customers...

Don’t Fall for a North Start Metric

In the past, I’ve recapped episodes about different metrics including retention and upsell/expansion. But on this post, I want to take a...

Customer Success: The Answer to Scaling

Customer Success is one of the fastest-growing careers right now! Since 2015, LinkedIn reports that the role has grown by 736%,...

How a Hypergrowth SaaS Company Keeps Customers

If customer adoption and retention is on your mind, this is one workshop you don’t want to miss! Hey everyone 👋, in this post, I’ll be...

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