Diana De JesusJun 3, 20204 minQuick and Free Way to Measure NPSYou need to get a pulse on how your customers are doing but you don’t want to spend months researching a tool or implementing a...
Diana De JesusMay 20, 20207 minThe Evolution of Customer Success at a Growing StartupStartups are booming! It feels like every time we blink, there’s a new company out there. In 2016 alone, 69% of U.S. entrepreneurs...
Diana De JesusMay 6, 20206 minCustomer Success at a Product-Led CompanyCreating a successful product-led company doesn’t come easy! But luckily for us, we’ve seen plenty of examples of companies that have led...
Diana De JesusApr 29, 20204 minCustomer Success Influences Company ValuationProving the ROI of Customer Success is a hot topic 🔥 For other teams, things are much clearer: Sales = attaining new business Marketing...
Diana De JesusApr 15, 20205 minHow a CCO Drives Customer Relationship“In traditional businesses, the customer relationship ends with a purchase. But in subscription business, the customer relationship...
Diana De JesusApr 8, 20204 minHow To Make Voice of the Customer(VoC) WorkWhen building new features or defining your positioning strategy, there’s one voice that has to have a seat at the table… Your Customers...
Diana De JesusMar 27, 20205 minDon’t Fall for a North Start MetricIn the past, I’ve recapped episodes about different metrics including retention and upsell/expansion. But on this post, I want to take a...
Diana De JesusMar 4, 20205 minCustomer Success: The Answer to ScalingCustomer Success is one of the fastest-growing careers right now! Since 2015, LinkedIn reports that the role has grown by 736%,...
Diana De JesusNov 18, 20195 minHow a Hypergrowth SaaS Company Keeps CustomersIf customer adoption and retention is on your mind, this is one workshop you don’t want to miss! Hey everyone 👋, in this post, I’ll be...