Diana De JesusAug 12, 20204 minBuilding a Renewal Playbook In 5 Steps Renewals are complicated. From company to company, different teams may handle renewals, and/or the renewal process may be different for...
Diana De JesusJul 29, 20203 minA Simple Explanation of the Difference Between Customer Success and Customer ExperienceTwo functions that always get confused š„ Customer Experience and Customer Success. Thereās plenty of overlap between the two but there...
Diana De JesusJul 15, 20205 minHow to Get Into Customer Success & GrowHow to get into Customer Success and grow through promotions. The Story of Georgia Harrison, Director of CS EMEA at Braze.
Diana De JesusJul 8, 20203 min200+ Customer Success Resources - Open Book of Customer Success In Customer Success, weāre incredibly lucky to have tons of resources in our field. If you want to learn about something, a quick Google...
