Diana De JesusAug 12, 20204 minBuilding a Renewal Playbook In 5 Steps Renewals are complicated. From company to company, different teams may handle renewals, and/or the renewal process may be different for...
Diana De JesusJul 29, 20203 minA Simple Explanation of the Difference Between Customer Success and Customer ExperienceTwo functions that always get confused 🥁 Customer Experience and Customer Success. There’s plenty of overlap between the two but there...
Diana De JesusJul 15, 20205 minHow to Get Into Customer Success & GrowHow to get into Customer Success and grow through promotions. The Story of Georgia Harrison, Director of CS EMEA at Braze.
Diana De JesusJul 8, 20203 min200+ Customer Success Resources - Open Book of Customer Success In Customer Success, we’re incredibly lucky to have tons of resources in our field. If you want to learn about something, a quick Google...
