Diana De JesusJul 1, 20205 minGoing D.E.E.P. With Success Driven OutcomesPaul Henderson’s book, The Outcome Generation, starts with a story that may sound familiar to some of us. Our solution is working great...
Diana De JesusJun 24, 20205 minCustomer Journey Mapping For Scrappy TeamsDocumenting your customer’s journey is a great way to build empathy and understand your customers. It’s a smart investment to make but it...
Diana De JesusJun 17, 20206 minDeveloping a Consulting Mindset in Customer SuccessThe role of a Customer Success Manager (CSM) has at times fallen under the area of consulting. If we peel this back, we know that serving...
Diana De JesusJun 10, 20206 minSales Leader Explains The Relationship Between Sales & Customer SuccessThe relationship between Sales and Customer Success isn’t ideal––and this may be an understatement. So when I saw that Justin Welsh, one...