Diana De JesusApr 8, 20204 minHow To Make Voice of the Customer(VoC) WorkWhen building new features or defining your positioning strategy, there’s one voice that has to have a seat at the table… Your Customers...
Diana De JesusApr 2, 20205 minTackling Bad Fit Customers With Success & SalesThe relationship between Success and Sales is a turbulent one. On one hand, we both need each other to make things work but on the other...
Diana De JesusMar 27, 20205 minDon’t Fall for a North Start MetricIn the past, I’ve recapped episodes about different metrics including retention and upsell/expansion. But on this post, I want to take a...
Diana De JesusMar 19, 20205 minGenerating $100M in Expansion Revenue Without Focusing on RevenueHere’s a big question in SaaS right now… 🤔 Who owns what? This question is everywhere! Who owns retention? Who owns upselling &...