Diana De JesusSep 2, 20207 minWhat Customer Success Can Do To Improve Alignment With Sales Hey Customer Success, we’ve got some work to do! Yes, we’re all fighting the same fight, “Sales <> CS lack alignment” but there are some...
Diana De JesusMar 19, 20205 minGenerating $100M in Expansion Revenue Without Focusing on RevenueHere’s a big question in SaaS right now… 🤔 Who owns what? This question is everywhere! Who owns retention? Who owns upselling &...
Diana De JesusNov 18, 20195 minHow a Hypergrowth SaaS Company Keeps CustomersIf customer adoption and retention is on your mind, this is one workshop you don’t want to miss! Hey everyone 👋, in this post, I’ll be...