Diana De JesusSep 16, 20205 minCustomer Success Leader: Tips From Kristi FaltorussoCustomer Success Leader: Career growth in Customer Success, learn from Kristi Faltorusso, a Customer Success Leader.
Diana De JesusSep 2, 20207 minWhat Customer Success Can Do To Improve Alignment With Sales Hey Customer Success, we’ve got some work to do! Yes, we’re all fighting the same fight, “Sales <> CS lack alignment” but there are some...
Diana De JesusAug 25, 20207 minHow To Ask Strategic Open-Ended Questions (with examples) PT. 2Asking open-ended questions as a Customer Success Manager is a skill we all need to develop––but it takes hard work and practice. So...
Diana De JesusAug 19, 20207 minHow To Ask Strategic Open-Ended Questions (with examples) PT. 1 “How to ask customers better questions” “How can I be more strategic with my questions” These are some of the common questions that I see...