Diana De JesusJun 3, 20204 minQuick and Free Way to Measure NPSYou need to get a pulse on how your customers are doing but you don’t want to spend months researching a tool or implementing a...
Diana De JesusMay 27, 20205 minCreating a Continued Onboarding ExperienceIf you want to make the biggest impact on retention, you need to focus on your user’s onboarding experience. You don’t believe me? Here’s...
Diana De JesusMay 20, 20207 minThe Evolution of Customer Success at a Growing StartupStartups are booming! It feels like every time we blink, there’s a new company out there. In 2016 alone, 69% of U.S. entrepreneurs...
Diana De JesusMay 13, 20206 minCareer Development in Customer SuccessIf career development has been on your mind, you’re not alone! Regardless of your title, individual contributor or manager, focusing on...